Customer Focus in Times of Crisis
What separates a stellar customer experience from merely the good? In many cases, it’s the ability to rise to the occasion during times of challenge and uncertainty. In times when so much is unknown it is natural for us to rush to maintain business while addressing our own discomfort and fear through a crisis. The steps you take moving forward can have a lasting impact on your customers, your business and ultimately yourself. Join us as we discuss approaches to successfully navigate times of uncertainty and how this focus addresses the needs of our customers.
September 24, 10-11:30 a.m. via Zoom
Register for just this session, or for all 4 2020 sessions at a discounted price! Future topics to include Beware the Energy Vampires, Interviewing Skills for Hiring Managers and Become the Leader of Your Pack.